I’m a member, do I need to reserve my tickets in advance?
Yes. Because capacity is limited we are requiring all guests, including members, to secure online timed tickets in advance. If you are unable to reserve online, please call or email the customer service center.
How do I access my member tickets online?
Our online ticket processing platform has changed. The first time you access the new platform, you will need to create a password to access your online member account. After entering the email associated with your previous online member account, you will need to click on “Forgot Password” to complete your account profile and establish a new password. You will receive an email that should prompt you to do so. Once you update your password, you will be able to get tickets online, renew or purchase memberships, and make donations.
I’m logged in as a member but I only see general admission tickets. Where are my member tickets?
If you are a SAM member, be sure to log in as a member before you add tickets to your cart. Your member rates will be converted to the correct price at the checkout page.
Why can’t I see my expiration date on my account?
We have just transitioned to a new online platform and hope to make membership expiration dates available online shortly.
Are you offering member extensions?
We are not extending expiration dates, however we are offering a grace period of up to four months based on your expiration date. The grace period will provide you with access to member tickets beyond your current membership expiration date. As your expiration date nears we will send you an email with more details on how to continue to access member tickets.
Can I use my Guest Passes?
We are unable to accept any member discount or guest passes at this time. To make up for this inconvenience, we will continue to accept these passes past the expiration date listed so that you can use them once we are able to resume in-person ticketing.
I’m a reciprocal member, can I get member tickets?
Unfortunately, we are temporarily unable to honor reciprocal membership privileges at this time as we are requiring advance reservations due to COVID-19 restrictions.
I’m a premier member, can I bring guests to the member reopening weekend?
As a premier member you are entitled to free admission for up to four with your membership. At this time, we are not able to accommodate the use of guest passes or the purchasing of additional tickets for guests.
May I join or renew on site?
Yes, but we strongly encourage you to do so online through SAM’s website, by mail, or by calling the Customer Service Center to limit contact between staff and visitors at the museum.
Will you be scanning physical and digital member cards?
For the time being we will not be scanning cards to limit contact.
I’m a SAM member, do I need a ticket to come to SAM? How do I get one?
Online: Print your tickets at home, show your tickets on your phone, or pick up your tickets at Will Call before entering the galleries.
Activate your online membership account using your membership ID number (found on your card) and your zip code. If you need assistance, contact
firstname.lastname@example.org or 206.654.3210.
On site: Tickets are not available on site at this time.
As a reminder, membership benefits are non-transferable.
Are there special viewing opportunities for members?
Yes! We provide SAM members with special opportunities to enjoy the museum. SAM members and their guests have exclusive access to our exhibitions during Member Previews and special Member Monday Nights. Guests of members will be asked to pay regular admission price for the exhibition.
How do I log in to my account?
If you have ever purchased or reserved tickets on SAM’s website, you have an account in our system with assigned login information.
Recover your user ID and/or password. If you have never used the site to purchase or reserve tickets, even if you are a member, you will need to set up your account with your Member ID number.
Set up your account.
Accounts are set up with only one user ID and password per membership (e.g. a family of four with a Family membership has only one user ID and password for their account). If another person under your membership has set up an account, you will need their login information to access your membership account online. If you would like to create a second login to access your joint membership account please contact our Customer Service Center at 206.654.3210.
Can I give my card to someone else to use?
Your membership card and benefits are nontransferable. They are valid only for the person(s) named on the membership account.
DIGITAL MEMBERSHIP CARDS
SAM is excited to introduce digital membership cards as a benefit of your membership!
If you are currently using a plastic card, please read on. Please remember, member benefits are non-transferable. ID will be required when presenting both digital and plastic membership cards.
How do I use my digital membership card?
Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode for us to scan. Simply show your digital membership card and photo ID to our staff at the Admissions Desk, SAM Shops, or TASTE Café to take advantage of your member benefits!
How do I download my digital membership card to my iPhone or Android phone?